[et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Hero” _builder_version=”4.17.3″ background_enable_color=”off” background_image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/header_esg.jpg” max_height_tablet=”” max_height_phone=”300px” max_height_last_edited=”on|phone” custom_margin=”62px||||false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#FFFFFF” text_font_size=”40px” header_text_color=”#FFFFFF” custom_padding=”120px||120px||false|false” text_font_size_tablet=”40px” text_font_size_phone=”30px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
GEST\u00c3O DE SATISFA\u00c7\u00c3O DO CLIENTE<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ custom_padding=”110px||110px|” custom_padding_tablet=”110px||110px|” custom_padding_phone=”50px||0px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Discover Beatuty Sub Title” _builder_version=”4.17.3″ text_font=”Roboto||||” text_text_color=”#1a1a1a” text_font_size=”24px” text_line_height=”1.4em” custom_margin_tablet=”” custom_margin_phone=”|10px||10px|false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” text_font_size_tablet=”24px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n A GLOVIS estabelece um Sistema de Gest\u00e3o da Satisfa\u00e7\u00e3o do Cliente para garantir continuamente a satisfa\u00e7\u00e3o dos nossos clientes.<\/span><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.17.3″ max_width=”150px” height=”false” custom_margin_tablet=”” custom_margin_phone=”0px||0px|10px|false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Discover Beatuty Text” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.9em” custom_margin_tablet=”” custom_margin_phone=”|10px||10px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”30px|||” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” text_font_size_tablet=”18px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n Como uma empresa global, a GLOVIS possui uma ampla gama stakeholders, incluindo empresas\/clientes em geral, fornecedores e nossos pr\u00f3prios funcion\u00e1rios. E n\u00f3s queremos ouvir a voz de todos esses p\u00fablicos para responder a um ambiente de neg\u00f3cios em r\u00e1pida mudan\u00e7a. Neste sentido, estamos engajados em diferentes a\u00e7\u00f5es para maior satisfa\u00e7\u00e3o dos clientes, com base em pesquisas e campanhas de Customer Satisfaction (CS).<\/p>\n A GLOVIS realiza pesquisas de satisfa\u00e7\u00e3o para clientes e fornecedores de forma a melhorar a qualidade do nosso atendimento. Temos buscado maneiras de melhorar os m\u00e9todos de pesquisa para aumentar a confiabilidade desses dados. Mais notavelmente, realizamos entrevistas aprofundadas com alguns dos respondentes para que consigamos expandir constantemente as respostas da Voz do Cliente (VOC).<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Discover Beatuty Text” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.9em” custom_margin_tablet=”” custom_margin_phone=”|10px||10px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||||false|false” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Conduzimos a \u201cPesquisa de Satisfa\u00e7\u00e3o do Cliente Interno\u201d para identificar a sinergia entre as organiza\u00e7\u00f5es de suporte para estabelecer coopera\u00e7\u00e3o entre departamentos e fortalecer a competitividade interna a cada dois anos.<\/p>\n A GLOVIS est\u00e1 trabalhando para promover uma cultura corporativa voltada para o cliente, divulgando nossas pol\u00edticas de satisfa\u00e7\u00e3o do cliente por meio da sele\u00e7\u00e3o de l\u00edderes de CS e premiando equipes excelentes de CS.<\/p>\n Al\u00e9m disso, conduzimos uma variedade de programas de seguran\u00e7a da informa\u00e7\u00e3o para aumentar a conscientiza\u00e7\u00e3o de todos os funcion\u00e1rios sobre o tema.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/satisfacao_cliente1.jpg” title_text=”satisfacao_cliente1″ force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.19.2″ custom_margin=”90px|||” custom_margin_tablet=”90px|||” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” animation_style=”fold” animation_direction=”right” animation_intensity_fold=”20%” animation=”fade_in” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2022\/03\/manage2_bg1.png” title_text=”manage2_bg1″ align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_enable_color=”off” custom_padding=”54px||36px|||” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Top Destination Sub Title” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”22px” text_line_height=”1.4em” custom_padding=”|100px||100px|false|false” custom_padding_tablet=”|100px||100px|false|false” custom_padding_phone=”0px|10px|0px|10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” text_font_size_tablet=”22px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n \u201cN\u00e3o iremos apenas cumprir a satisfa\u00e7\u00e3o do cliente. Vamos fazer do atendimento ao cliente a nossa maior prioridade.\u201d<\/span><\/p>\n<\/blockquote>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Video Title” _builder_version=”4.17.3″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”|700||on|||||” header_text_align=”left” header_font_size=”40px” header_line_height=”1.3em” module_alignment=”center” custom_margin=”|||” custom_margin_tablet=”|||” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”|10px|0px|10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” hover_enabled=”0″ header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.17.3″ max_width=”150px” module_alignment=”left” height=”false” custom_margin=”30px|||” custom_margin_tablet=”30px|||” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|||10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Top Destination Sub Title” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”22px” text_line_height=”1.4em” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”30px|||” custom_padding_tablet=”30px|||” custom_padding_phone=”20px||0px|10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” text_font_size_tablet=”22px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n Guia pr\u00e1tico de satisfa\u00e7\u00e3o do cliente<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chegue mais perto!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon1.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Alcance os clientes e mantenha um bom relacionamento com eles<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Visite pessoalmente!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon4.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Visite clientes regularmente e pratique a gest\u00e3o sistem\u00e1tica de clientes<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Ou\u00e7a!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon2.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Ou\u00e7a o que os clientes dizem e forne\u00e7a solu\u00e7\u00f5es em tempo h\u00e1bil<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Melhore a qualidade do servi\u00e7o!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon5.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Ofere\u00e7a sempre um servi\u00e7o melhor<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Abra sua mente!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon3.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Valorize sua contraparte e expresse uma profunda gratid\u00e3o<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Satisfa\u00e7a as necessidades do cliente!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon6.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n D\u00ea prioridade m\u00e1xima \u00e0 satisfa\u00e7\u00e3o do cliente ao pensar a partir de sua perspectiva<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Video” _builder_version=”4.17.3″ parallax=”on” custom_padding=”110px||110px|” custom_padding_tablet=”110px||110px|” custom_padding_phone=”0px||50px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Video Title” _builder_version=”4.17.3″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”|700||on|||||” header_text_align=”center” header_font_size=”40px” header_line_height=”1.3em” module_alignment=”center” custom_margin=”|||” custom_margin_tablet=”|||” custom_margin_phone=”|10px|0px|10px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.17.3″ max_width=”150px” module_alignment=”center” height=”false” custom_margin=”30px|||” custom_margin_tablet=”30px|||” custom_margin_phone=”10px||10px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” max_width=”1280px” custom_margin_tablet=”” 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global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n ” content_phone=”<\/p>\n ” content_last_edited=”on|phone” admin_label=”Video Title” _builder_version=”4.17.3″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”|700||on|||||” header_text_align=”center” header_font_size=”40px” header_line_height=”1.3em” module_alignment=”center” custom_margin=”|||” custom_padding=”|||” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.16″ max_width=”150px” module_alignment=”center” height=”false” custom_margin=”30px|||” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Pesquisa de Satisfa\u00e7\u00e3o do Cliente (CS)\/Melhoria da Voz do Cliente (VOC)” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img1.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n A Glovis mede o \u00edndice de satisfa\u00e7\u00e3o do cliente em vendas, gest\u00e3o de contratos, c\u00e1lculos, comunica\u00e7\u00e3o etc. Al\u00e9m disso, identificamos melhorias com base nas reclama\u00e7\u00f5es dos clientes.<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Campanhas de CS” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img3.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n N\u00f3s internalizamos a mentalidade de satisfa\u00e7\u00e3o do cliente executando campanhas e eventos de CS para nossos funcion\u00e1rios. Tamb\u00e9m divulgamos a cultura CS por meio de v\u00e1rios canais de rela\u00e7\u00f5es p\u00fablicas.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Educa\u00e7\u00e3o da Qualidade do Servi\u00e7o” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img2.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Estabelecemos o Sistema \u2018CS Career Path\u2019 (Plano de Carreira de CS) com base nas classifica\u00e7\u00f5es que oferecemos aos nossos funcion\u00e1rios. Os cursos de treinamento para nossos fornecedores foram preparados com base em uma avalia\u00e7\u00e3o das necessidades de pr\u00e9-treinamento para cada p\u00fablico-alvo, promovendo a qualidade dos servi\u00e7os com foco no cliente.<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”L\u00edder\/Workshop de CS” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img4.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Compartilhamos a dire\u00e7\u00e3o anual e os resultados de CS selecionando l\u00edderes de CS e realizando um workshop para l\u00edderes. Al\u00e9m disso, motivamos constantemente os l\u00edderes de CS a melhorar satisfa\u00e7\u00e3o do cliente, premiando as equipes excelentes de CS.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" GEST\u00c3O DE SATISFA\u00c7\u00c3O DO CLIENTEA GLOVIS estabelece um Sistema de Gest\u00e3o da Satisfa\u00e7\u00e3o do Cliente para garantir continuamente a satisfa\u00e7\u00e3o dos nossos clientes.Como uma empresa global, a GLOVIS possui uma ampla gama stakeholders, incluindo empresas\/clientes em geral, fornecedores e nossos pr\u00f3prios funcion\u00e1rios. E n\u00f3s queremos ouvir a voz de todos esses p\u00fablicos para responder a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages\/241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":14,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages\/241\/revisions"}],"predecessor-version":[{"id":7998,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages\/241\/revisions\/7998"}],"wp:attachment":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/media?parent=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Como trabalhamos<\/span><\/h1>\n
Grupos de Clientes<\/span><\/h1>\n
4 Maiores Pol\u00edticas para<\/span><\/h1>\n
a Satisfa\u00e7\u00e3o do Cliente<\/span><\/h1>\n
4 Maiores Pol\u00edticas para<\/span> a Satisfa\u00e7\u00e3o do Cliente<\/span><\/h1>\n
4 Maiores Pol\u00edticas para<\/span><\/h1>\n
a Satisfa\u00e7\u00e3o do Cliente<\/span><\/h1>\n