[et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Hero” _builder_version=”4.17.3″ background_enable_color=”off” background_image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/header_esg.jpg” max_height_tablet=”” max_height_phone=”300px” max_height_last_edited=”on|phone” custom_margin=”62px||||false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#FFFFFF” text_font_size=”40px” header_text_color=”#FFFFFF” custom_padding=”120px||120px||false|false” text_font_size_tablet=”40px” text_font_size_phone=”30px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
CUSTOMER SATISFACTION MANAGEMENT<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ custom_padding=”110px||110px|” custom_padding_tablet=”110px||110px|” custom_padding_phone=”50px||0px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Discover Beatuty Sub Title” _builder_version=”4.17.3″ text_font=”Roboto||||” text_text_color=”#1a1a1a” text_font_size=”24px” text_line_height=”1.4em” custom_margin_tablet=”” custom_margin_phone=”|10px||10px|false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” text_font_size_tablet=”24px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n GLOVIS has established a Customer Satisfaction Management System to continuously ensure the satisfaction of our customers.<\/span><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.17.3″ max_width=”150px” height=”false” custom_margin_tablet=”” custom_margin_phone=”0px||0px|10px|false|false” custom_margin_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Discover Beatuty Text” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.9em” custom_margin_tablet=”” custom_margin_phone=”|10px||10px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”30px|||” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” text_font_size_tablet=”18px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n As a global company, GLOVIS has a wide range of stakeholders, including companies and customers in general, suppliers, and our own employees. And we want to hear the voice of all these stakeholders in order to respond to a rapidly changing business environment. In this sense, we are engaged in different actions for higher customer satisfaction, based on Customer Satisfaction (CS) surveys and campaigns.<\/p>\n GLOVIS conducts customer and supplier satisfaction surveys in order to improve the quality of our service. We have looked for ways to improve survey methods to increase the reliability of this data. In particular, we conduct in-depth interviews with some of the respondents so that we can constantly broaden the Voice of the Customer (VOC) responses.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Discover Beatuty Text” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.9em” custom_margin_tablet=”” custom_margin_phone=”|10px||10px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||||false|false” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” hover_enabled=”0″ text_font_size_tablet=”18px” text_font_size_phone=”15px” text_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n We conduct an \"Internal Customer Satisfaction Survey\" to identify the synergy between support organizations to establish cooperation between departments and to strengthen internal competitiveness once every two years.<\/p>\n GLOVIS is working to promote a customer-focused corporate culture by communicating our customer satisfaction policies through the selection of CS leaders and rewarding outstanding CS teams.<\/p>\n Additionally, we conduct a variety of information security programs to increase awareness of information security among all employees.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/satisfacao_cliente1.jpg” title_text=”satisfacao_cliente1″ force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.19.2″ custom_margin=”90px|||” custom_margin_tablet=”90px|||” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” animation_style=”fold” animation_direction=”right” animation_intensity_fold=”20%” animation=”fade_in” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2022\/03\/manage2_bg1.png” title_text=”manage2_bg1″ align=”center” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_enable_color=”off” custom_padding=”54px||36px|||” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Top Destination Sub Title” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”22px” text_line_height=”1.4em” custom_padding=”|100px||100px|false|false” custom_padding_tablet=”|100px||100px|false|false” custom_padding_phone=”0px|10px|0px|10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” text_font_size_tablet=”22px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n \u201cWe will not only fulfill customer satisfaction. We will put customer service as our top priority.\u201d<\/span><\/p>\n<\/blockquote>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Video Title” _builder_version=”4.17.3″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”|700||on|||||” header_text_align=”left” header_font_size=”40px” header_line_height=”1.3em” module_alignment=”center” custom_margin=”|||” custom_margin_tablet=”|||” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”|10px|0px|10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” hover_enabled=”0″ header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.17.3″ max_width=”150px” module_alignment=”left” height=”false” custom_margin=”30px|||” custom_margin_tablet=”30px|||” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|||10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Top Destination Sub Title” _builder_version=”4.17.3″ text_font=”||||||||” text_font_size=”22px” text_line_height=”1.4em” custom_margin_tablet=”” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”30px|||” custom_padding_tablet=”30px|||” custom_padding_phone=”20px||0px|10px|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”10%” text_font_size_tablet=”22px” text_font_size_phone=”20px” text_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n A Practical Guide to Customer Satisfaction<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.3″ custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chegue mais perto!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon1.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Reach out to customers and maintain a good relationship with them<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Visite pessoalmente!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon4.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Visit clients regularly and exercise the systematic customer management<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Ou\u00e7a!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon2.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Listen to what customers say and provide timely solutions [\/et_pb_blurb][et_pb_blurb title=”Melhore a qualidade do servi\u00e7o!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon5.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Always offer a better service [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Abra sua mente!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon3.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Value your counterpart and express deep gratitude [\/et_pb_blurb][et_pb_blurb title=”Satisfa\u00e7a as necessidades do cliente!” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage2_icon6.gif” _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” custom_margin=”|30px||30px|false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Give top priority to customer satisfaction by thinking from the customer's perspective<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Video” _builder_version=”4.17.3″ parallax=”on” custom_padding=”110px||110px|” custom_padding_tablet=”110px||110px|” custom_padding_phone=”0px||50px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Video Title” _builder_version=”4.17.3″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”|700||on|||||” header_text_align=”center” header_font_size=”40px” header_line_height=”1.3em” module_alignment=”center” custom_margin=”|||” custom_margin_tablet=”|||” custom_margin_phone=”|10px|0px|10px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”||0px||false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.17.3″ max_width=”150px” module_alignment=”center” height=”false” custom_margin=”30px|||” custom_margin_tablet=”30px|||” custom_margin_phone=”10px||10px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” max_width=”1280px” custom_margin_tablet=”” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”0px||0px||false|false” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2022\/03\/manage3_img01_traduzido.jpg” title_text=”manage3_img01_traduzido” align=”center” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_margin=”100px||||false|false” custom_margin_tablet=”100px||||false|false” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n ” content_phone=”<\/p>\n ” content_last_edited=”on|phone” admin_label=”Video Title” _builder_version=”4.17.3″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”|700||on|||||” header_text_align=”center” header_font_size=”40px” header_line_height=”1.3em” module_alignment=”center” custom_margin=”|||” custom_padding=”|||” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_position=”center” divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.16″ max_width=”150px” module_alignment=”center” height=”false” custom_margin=”30px|||” animation_style=”slide” animation_direction=”top” animation_delay=”100ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.17.3″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Pesquisa de Satisfa\u00e7\u00e3o do Cliente (CS)\/Melhoria da Voz do Cliente (VOC)” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img1.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n Glovis measures the customer satisfaction index in sales, contract management, calculations, communication, etc. Additionally, we identify areas for improvement based on customer complaints.<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Campanhas de CS” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img3.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n We embed the customer satisfaction mindset by running CS campaigns and events for our employees. We also disseminate the CS culture through various public relations channels.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Educa\u00e7\u00e3o da Qualidade do Servi\u00e7o” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img2.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n We have established the 'CS Career Path' system based on the ratings we offer our employees. Training courses for our suppliers have been prepared based on a pre-training needs assessment for each target audience, promoting customer-focused quality services.<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”L\u00edder\/Workshop de CS” image=”https:\/\/www.glovis.com.br\/wp-content\/uploads\/2021\/08\/manage4_icon_img4.gif” _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” custom_margin=”|60px||60px|false|false” custom_margin_tablet=”|60px||60px|false|false” custom_margin_phone=”|30px||30px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” global_colors_info=”{}”]<\/p>\n We share annual directions and CS results by selecting CS leaders and holding a workshop for them. We also constantly motivate CS leaders to improve customer satisfaction by rewarding outstanding CS teams.<\/span><\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" GEST\u00c3O DE SATISFA\u00c7\u00c3O DO CLIENTEA GLOVIS estabelece um Sistema de Gest\u00e3o da Satisfa\u00e7\u00e3o do Cliente para garantir continuamente a satisfa\u00e7\u00e3o dos nossos clientes.Como uma empresa global, a GLOVIS possui uma ampla gama stakeholders, incluindo empresas\/clientes em geral, fornecedores e nossos pr\u00f3prios funcion\u00e1rios. E n\u00f3s queremos ouvir a voz de todos esses p\u00fablicos para responder a […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages\/241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/comments?post=241"}],"version-history":[{"count":14,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages\/241\/revisions"}],"predecessor-version":[{"id":7998,"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/pages\/241\/revisions\/7998"}],"wp:attachment":[{"href":"https:\/\/www.glovis.com.br\/en\/wp-json\/wp\/v2\/media?parent=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
HOW WE OPERATE<\/span><\/h1>\n
<\/span><\/p>\n
<\/span><\/p>\n
<\/span><\/p>\nCUSTOMER GROUPS<\/span><\/h1>\n
THE TOP 4 POLICIES FOR<\/span><\/h1>\n
CUSTOMER SATISFACTION<\/span><\/h1>\n
THE TOP 4 POLICIES FOR<\/span> CUSTOMER SATISFACTION<\/span><\/h1>\n
THE TOP 4 POLICIES FOR<\/span><\/h1>\n
CUSTOMER SATISFACTION<\/span><\/h1>\n